Matrox Millennium G450 User's Guide download pdf (Page 49)

Direct Matrox Technical Assistance –

If you still can’t resolve a problem (and your

Matrox product wasn’t provided by your computer manufacturer), you can get direct

technical assistance four ways:

Call Technical Support (Canada) at

514-685-0270

. For residents of Quebec only,

call

514-822-6330

Send a FAX to

514-822-6363

, Attention: Graphics Technical Assistance.

Visit our technical support Web site at www.matrox.com/mga/tech_supp/home.htm.

Write a letter to Graphics Customer Support at our Corporate Headquarters. The

address is:

Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada,

H9P 2T4

Information we need

Please give a complete description of the problem, and include:

Matrox card serial number, model number, revision number, BIOS number, driver type

and version, and memory address at which the Matrox card is installed.

Computer brand name, system BIOS manufacturer and version number or date, bus

type, model, processor speed, and amount of memory.

Monitor brand and model name.

Operating system and version – if you’re using a memory manager, its brand and

version. Also, list any memory-resident programs in use.

If you’re using a network card, its brand and version.

Brand and model of any other cards and devices installed on your system.

Program specific problems

If a problem appears with a specific program, please give us the following information:

Display settings (color palette, display resolution, and so on) applied when the problem

occurs.

Program name and version. Name any add-on packages you’re using.

If possible, take note of the file and segment address that caused the problem.

Detailed steps known to cause the bug, so we can reproduce it.

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Matrox Millennium G450 User's Guide Page 49