Matrox Millennium G450 User's Guide download pdf (Page 48)

Customer support

Matrox Web and FTP sites

Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our

Web site has product literature, press releases, technical material, a sales office list, trade show

information, and other relevant material. Our FTP site contains current drivers for Matrox products.

You can download drivers using the Internet FTP site, in addition to our BBS. You can access our

FTP server independently, or from the Matrox Web site.

Our address for Matrox Graphics Inc. is:

WWW; www.matrox.com/mga

FTP; ftp.matrox.com/pub/mga/

Send questions or comments regarding the site to:

e-mail; webmaster@matrox.com

If you have a problem

If you have a problem, we recommend that you follow the procedure below for the quickest results.

Contact your dealer –

This is usually the quickest and most effective method of

technical assistance. Your dealer is local and may be familiar with your complete

system. In the case of hardware warranty assistance, the product must be returned to the

dealer, who will return it to Matrox.

If your Matrox product was provided by your computer manufacturer, contact this

manufacturer. For contact information, see your computer documentation or contact the

vendor.

Matrox BBS –

You can download driver updates (which may eliminate a particular

bug), utilities, and other information from our 24-hour Bulletin Board Service (BBS).

The phone number is

514-685-6008

. The communication parameters are 8 data bits, 1

stop bit, and no parity. You’ll be prompted to enter your first and last name and a

password. If you don’t have an account, it’s created when you enter your name for the

first time. See also “Matrox Web and FTP sites”.

MATFAX instant fax –

Call our dial-up Matrox fax service at

514-685-0174

. Using a

touch-tone phone, you can have faxes sent to you automatically 24 hours a day.

Available documents include common installation problems, available drivers and

updates, and product data sheets.

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Matrox Millennium G450 User's Guide Page 48