Matrox Parhelia Precision SGT User's Guide download pdf (Page 13)

13 Matrox AuroraVX3mp – User Guide

Troubleshooting

Basic procedures

This section explains basic procedures that are referred to by some troubleshooting items in this

guide.

Restarting in VGA mode

Windows XP

– What follows is information on how to restart your computer in

VGA mode.

Click

Start

Shut Down

Restart

* to restart your computer. (* Depending on

your version and configuration of Windows, this part of the step may not be necessary.)

If your primary monitor is unusable, see your system manual for information on how to

restart your computer using a hardware control.

Before

Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]

doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “VGA mode”, then press [Enter].

Main troubleshooting

This section addresses possible problems that could prevent you from using your computer.

Problem Computer doesn’t display information or boot after Matrox card is

installed

Cause

Your Matrox card may not be properly installed.

Solution

Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly

inserted in its expansion slot and that all connections to it are firmly in place. For more

information, see “Hardware installation”, page 5.

Cause

There may be unsupported graphics hardware in your computer.

Solution

If an unsupported graphics card is plugged into an expansion slot, remove it.

Solution

If graphics hardware is built into your computer motherboard, your system may not have

automatically disabled it when you inserted your Matrox card. Check your system manual for

instructions on how to disable your computer’s built-in graphics hardware.

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Matrox Parhelia Precision SGT User's Guide Page 13